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Sr. Enterprise Applications Support Analyst

ASML is one of the worlds leading manufacturers of lithography systems that help enable Moores Law and the creation of increasingly powerful and capable electronic devices. Our S

Job Mission
The Sr. Enterprise Applications Support Analyst will be part of the Cymer Data Service Operations (DSO) team and will be responsible for building deployment images / packages, ensuring data flow and day-to-day operations of data products install base, as well as the deployment and testing of new software to those systems. This individual will also be a part of the DSO team developing and supporting in-house applications.

Job Description

  • Builds and maintains Linux software deployment packages that work on various hardware platforms.
  • Builds and maintains Linux scripts to create automated alerts.
  • Works with software development and engineering teams to report design, reliability, and maintenance problems or bugs in software.
  • Provides technical support to field engineers and regional technical support engineers including diagnosis, troubleshooting, and support of server hardware, software, and networks.
  • Works in labs and with laser light sources to build and test server hardware and software.
  • Uses established escalation and service management processes to provide timely responses to field situations where first-line product support has failed to isolate or fix problems in malfunctioning application.
  • Performs other duties as assigned.

Education
BS degree required in Computer Science or Information Technology, or relevant field of study and/or related equivalent combined education and experience. 

Experience

  • Minimum of 6 years of relevant, work related experience.
  • Experience with 6+ years of LINUX (RHEL, CentOS, Gentoo) and Windows Server support is required.
  • Experience with 6+ years of Building LINUX Deployment images and packages is required.
  • Experience with 6+ years of PostgreSQL administration or other relational database is required.
  • Experience with 6+ years in LINUX and Windows based application support.
  • Experience with 2+ years of Windows PowerShell scripting is desired.
  • Proficiency in Shell, php, Perl, and Python scripting or other scripting languages and SQL.
  • Experience and understanding of ODBC, ADO and other data access methods are required.
  • Strong understanding of relational database concepts and structured query language is desired.
  • Strong knowledge and proven experience working and supporting Enterprise Server Hardware platforms.
  • Experience in supporting network connectivity across LAN, WAN and  various protocols
  • Able to communicate technical concepts to non-technical audience.
  • Excellent verbal and written communication skills and proven documentation capacity
  • Ability to handle multiple, simultaneous and conflicting priorities and projects.
  • Ability to work directly with vendors
  • Ability to work independently and with minimal management supervision.
  • Ability to learn quickly and adapt to new circumstances.
  • Knowledge and practice of project management tools and techniques.
  • Must be detail oriented and have strong organizational skills to effectively participate in project meetings, discussions and issue resolution.
  • Ability to maintain appropriate confidentiality of information and demonstrate ethical behavior.
  • Self-starter with the ability to determine technical solutions

We offer competitive salaries and benefits including medical, dental, vision, 401(K), and FSAs.  We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and the business.