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How anger poisons decision making.

by Jennifer S. Lerner, Katherine Shonk
Harvard business review ()

Abstract

The article focuses on decision making in business or at work and the effect of emotions such as anger on judgment. The authors' research suggests that angry people will choose cognitive shortcuts in making a decision rather than systematic reasoning and will blame others for problems instead of considering aspects of the situation that contribute to its complexity. The idea that accountability in the workplace can reduce the effect of anger on decision making is discussed. A study by researchers Jennifer S. Lerner, Julie H. Goldberg, and Philip E. Tetlock found that the effect of residual anger can be controlled when people are held accountable for their decisions because accountability changes how they use their feelings. INSET: ANGER'S LINGERING EFFECTS.

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