A Balanced Scorecard Approach to Measure the Value of Enterprise Architecture

Abstract

The value returned by Enterprise Architecture (EA) is increasingly under consideration by researchers and practitioners. They struggle to justify the EA investments made. Quantifying the Enterprise Architecture benefits has always been a challenge because measurements and real value delivered can not often be expressed in simple technical oriented metrics only. In this paper we suggest a multi-perspective framework, based on the concept of Balanced Scorecard (BSC), for providing guidance about where to identify and quantify the value of EA from the perspective of management. A derived methodology is used to localize a few selected Key Performance Indicators (KPIs) for measuring the benefits of Enterprise Architecture that help practitioners to design and implement the suggested framework.