From citation management to knowledge management: Developing and implementing innovative EndNote training and support services on the health sciences campus

Abstract

In addition to providing basic and intermediate Endnote instruction and training, clinical librarians at the Kornhauser Health Sciences Library (KHSL) now offer faculty, physicians, researchers, and students individualized training and technical support via "EndNote Housecalls," assistance in the creation of specialized research libraries, library and bibliographic consultation and organization, and the delivery of patron-requested literature search results in customized EndNote Libraries via email. This paper will focus on the design and implementation of KHSL's EndNote citation management software training program, and its subsequent transformation into a service to address the knowledge management needs of our constituents.