Abstract
The paper presents a framework for quality management of Cloud Services, that aims to meet requirements of both providers and enterprises. In providers, a capacity planning phase forecasts the load in order to identify resources, while a quality aware cloud balances in real time SLM and efficiency. In enterprises, a dynamic SLA negotiation system chooses the most convenient provider for commodity services, while a dashboard enables enterprises to analyze the business impact of the cloud Qos. Finally, an independent authority verifies the actual QoS that is delivered by providers to enterprises. © 2013 IEEE.
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CITATION STYLE
Motta, G., You, L., Sacco, D., & Sfondrini, N. (2013). Cloud computing: The issue of service quality: An overview of cloud service level management architectures. In Proceedings - 2013 5th International Conference on Service Science and Innovation, ICSSI 2013 (pp. 230–233). IEEE Computer Society. https://doi.org/10.1109/ICSSI.2013.48
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