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Critical Incident Technique

by E Chell
Essential guide to qualitative methods in organizational research ()


This chapter initially focuses on background assumptions that have implications for the choice of method in research. Next, the author discusses the background of the critical incident technique in relation to 3 different approaches of its use, drawing out the assumptions underlying the interpretation and development of the method. The author selects her own usage of critical incident technique with a detailed exposition of the method adopted. The use of this method, from within an interpretative paradigm, is illustrated through a case example of a business owner's account of incidents impacting his business activities, their consequences for his family and subsequent business behavior.

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