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Employee Engagement: A Literature Review

by Sandeep Kular, Mark Gatenby, Chris Rees, Emma Soane, Katie Truss
Kingston Business School Working Paper Series ()

Abstract

This working paper reports the findings of a literature review dissertation undertaken by Sandeep Kular in 2007, which formed part of her MA Human Resource Management degree at Kingston University. The dissertation contributed towards the development of a conceptual framework for the establishment of the Kingston Business School Employee Engagement Consortium, a research partnership aimed at developing knowledge and understanding of employee engagement, its drivers, and its consequences. Our interest in employee engagement began in 2006, when we were approached by the Chartered Institute of Personnel and Development (CIPD) to undertake a survey of levels of engagement in the UK workforce. Our findings were published in the CIPD report Working Life: Employee Attitudes and Engagement (Truss et al 2006). We found that levels of engagement nationally were low, but that high levels of engagement were associated with a host of positive outcomes for individuals and their employers. Our study revealed the value of engagement, but we wanted to know more about how engagement levels vary across different sectors and contexts. Sandeep’s work formed part of the next steps in developing this further research process.

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