The facilitator’s perspective on IT support in innovation workshops

Abstract

Supporting collocated meetings has always been an important field for CSCW. However, whereas solutions for video conferencing and presentation have been widely adopted, IT support to mutually edit artefacts has not yet found its way into practice. To contribute to a better understanding of the situation, we investigate perceived benefits and barriers of IT support using the example of interactive phases in innovation workshops. We conducted an interview study with professional facilitators of innovation workshops and found that existing technologies are perceived as disturbing in several ways. Consequently, we identify open issues and implications for the design of future solutions.