Increased competition and market dynamics in healthcare force hospitals to intensify their efforts toward specialization and cooperation with others. In this paper, a maturity model is discussed that assists hospitals in evolving the required strategic, organizational, and technical capabilities in a systematic way so that the formation of collaborative structures and processes is efficient and effective. The so-called Hospital Cooperation Maturity Model (HCMM), queries a total of 36 reference points reflecting 3 distinct organizational dimensions relevant for the ability to cooperate. On the one hand it can be used as basis for benchmarking the quality of cooperation between a particular hospital and its business partners; on the other hand, it can also be applied as common ground for shared learning and improvement initiatives. In order to demonstrate its usability and applicability, an instantiation in form of a software prototype is presented. The paper ends with recommendations for healthcare practice and future research. © 2012 IEEE.
CITATION STYLE
Mettler, T., & Blondiau, A. (2012). HCMM - A maturity model for measuring and assessing the quality of cooperation between and within hospitals. In Proceedings - IEEE Symposium on Computer-Based Medical Systems. https://doi.org/10.1109/CBMS.2012.6266397
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