Knowledge Management Toolkit , The Amrit Tiwana Knowledge Management Toolkit , The

Abstract

distract you; all that you need to comprehend a topic being discussed is footnoted on the same page. You can safely ignore all endnotes without losing any information (unless you want to trace bibliographic history). When a URL is mentioned in the text, you will likely find further information on it in Appendix D. You'll hear about the silver bullet, a term rooted in folklore of the American Civil War. It supposedly emerged from the practice of encouraging a patient who was to undergo field surgery to bite down hard on a lead bullet "to divert the mind from pain and screaming" (American Slang, Harper & Row, New York, 1986). You'll soon realize that you've found the silver bullet of business competitiveness. Think of this book as a conversation between you and me. Remember to visit the companion site at http://www.kmtoolkit.com. I would love to hear your comments, suggestions, questions, criticisms, and reactions. Feel free to email me at atiwana@acm.org. Amrit Tiwana Atlanta