Learning in knowledge communities: Managing technology and context

Abstract

In contemporary organizations, significant emphasis is placed on the processes of knowledge sharing and learning, which are increasingly seen as crucial to organizational success. Information and communication technologies play an important role in these areas, but to many there is a lack of clarity regarding how such technologies can be best deployed. In this article, we provide a wide range of examples of where technology has been used to support learning in knowledge communities, with varying degrees of success. We use this material to develop specific characteristics of effective knowledge communities, and detail ways in which both the context and the technology should be managed. A key message we derive is that the maintenance of a supportive culture and context for learning and knowledge sharing is crucial, and that an integrated approach to technology deployment and use needs to be developed in conjunction with this. We argue that action in this arena is important for all levels and functions of management, not just senior managers or IT staff, since the support of effective learning and knowledge sharing in and between communities involves everyone in the organization in all job roles. © 2003 Elsevier Ltd. All rights reserved.