Performance measurement and adoption of balanced scorecards: A survey of municipal governments in the USA and Canada

by Yee-Ching Lilian Chan
International Journal of Public Sector Management ()


To deal with the financial constraints and increasing demand on accountability, government administrators have begun implementing modern management system, has been adopted in for-profit organizations with success and its application in the government sector is explored in this study. Results of a survey of municipal governments in the USA and Canada show that there is limited use of the balanced scorecard. Most municipal governments, however, have developed measures to assess their organizations' financial, customer satisfaction, operating efficiency, innovation and change, and employee performance. Respondent administrators, in general, have confidence in the quality of the performance measures and about half reported that these measures were used to support various management functions. The respondent administrators also have a good understanding of the balanced scorecard and the implementers are positive about their experience.

Cite this document (BETA)

Readership Statistics

77 Readers on Mendeley
by Discipline
by Academic Status
35% Ph.D. Student
16% Doctoral Student
13% Student (Master)
by Country
4% Portugal
3% United Kingdom
3% Indonesia

Sign up today - FREE

Mendeley saves you time finding and organizing research. Learn more

  • All your research in one place
  • Add and import papers easily
  • Access it anywhere, anytime

Start using Mendeley in seconds!

Sign up & Download

Already have an account? Sign in