Skip to content

Performance measurement process: definition and ownership

by Mohamed E. Kuwaiti
International Journal of Operations & Production Management ()
Get full text at journal


The study deals with the questions relating to the process of developing and managing the PMS. Data are collected from members of the Institute of Business Process Re‐engineering, Dubai Quality Group and consultants from the UK. The study found that the design of the performance measurement systems is best performed by a newly created process, with a process owner reporting to the highest management level and carrying out the activities in collaboration with other processes.

Cite this document (BETA)

Readership Statistics

52 Readers on Mendeley
by Discipline
79% Business, Management and Accounting
10% Engineering
8% Social Sciences
by Academic Status
37% Student > Ph. D. Student
17% Student > Master
12% Professor
by Country
6% Brazil
2% Portugal
2% Malaysia

Sign up today - FREE

Mendeley saves you time finding and organizing research. Learn more

  • All your research in one place
  • Add and import papers easily
  • Access it anywhere, anytime

Start using Mendeley in seconds!

Sign up & Download

Already have an account? Sign in