Skip to main content
Article

On the relationship between customer participation and satisfaction: Two frameworks

International Journal of Service Industry Management
DOI: 10.1108/09564239710185406
169Citations
Citations of this article
87Readers
Mendeley users who have this article in their library.
Get full text

Author supplied keywords

Cite

CITATION STYLE

APA

Deborah, L. K., William, E. Y., & David, E. B. (1997). On the relationship between customer participation and satisfaction: Two frameworks. International Journal of Service Industry Management. https://doi.org/10.1108/09564239710185406

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free