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The role of information technology in retailing: the case of supporting fashion purchasing at a European department store chain

by Claudia Loebbecke, Juliane H. Kronen, Tawfik Jelassi
The Journal of Strategic Information Systems ()
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This paper consists of an actual case study that illustrates the increasingly strategic role of information technology (IT) in retailing in the context of a large European chain of department stores. Following changes in retailing and especially in the fashion industry, this chain has developed a strategic information system intended to improve its purchasing and distribution processes. The system, called FIPS (for ‘Fashion Information and Planning System’), is integrated with the company's warehouse management and financial planning functions. It consists of two main modules: the ‘Fashion Information System’ and the ‘Purchase Planning and Control’. The case study first reports on the business factors that led to the development of FIPS, the design features of the system, as well as its cost and benefits. It then discusses the organizational impact of the system, mainly in terms of IT-enabled innovative business procedures, changing functions and competencies within the company, and redefining the role of IT in the corporation. Finally, possible future extensions of the system are presented.

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Readership Statistics

28 Readers on Mendeley
by Discipline
50% Business, Management and Accounting
25% Computer Science
11% Economics, Econometrics and Finance
by Academic Status
29% Student > Ph. D. Student
18% Student > Doctoral Student
18% Student > Postgraduate
by Country
4% Portugal
4% Germany
4% Australia

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