The Updated DeLone and McLean Model of Information Systems Success

Abstract

In order to provide a general and comprehensive definition of information systems (IS) success that covers different evaluation perspectives, DeLone and McLean reviewed the existing definitions of IS success and their corresponding measures, and classified them into six major categories. Thus, they created a multidi- mensional measuring model with interdependencies between the different success categories (DeLone and McLean 1992). Motivated by DeLone and McLean’s call for further development and validation of their model, many researchers have attempted to extend or respecify the original model. Ten years after the publication of their first model and based on the evaluation of the many contributions to it, DeLone and McLean proposed an updated IS Success Model (DeLone and McLean 2003). This chapter gives an overview of the current state of research on the IS Success Model. Thereby, it offers a concise entry point to the theory’s background and its application, which might be specifically beneficial for novice readers.