Identifying the critical success factors for low customized ERP system implementations in SMEs

Abstract

So far the level of ERP system customization has not been taken into account when identifying critical success factors for ERP implementations in small to medium size enterprises (SMEs). This research empirically tests the influence of the level of system customization on success factors by surveying 216 SMEs. We find that motivation system and project team empowerment are more important in low customized ERP implementations. This study is relevant to both theory and practice as it identifies and analyzes factors contributing to a higher success rate in low customized ERP system implementations in SMEs.