Knowledge management and information technologies: a conceptual model for supply chain integration

Abstract

The purpose of this article is to build a supply chain integration conceptual model using the knowledge management and information technologies as a resource of a firm and how these attributes influence the supply chain integration. A structured literature review was used to identify the relationship of information technologies and knowledge management and supply chain integration. With the literature review a conceptual model was developed, in the model supply chain integration is influenced by creation, transference and execution of knowledge and IT ease of use, IT compatibility and IT utility and the effects are moderated by organizational, logistics and information integration. The model developed can become a guideline for firms with weak supply chain integration and want to increase their relationship with customers and suppliers.