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Journal Article

The voice-to-technology (V2T) encounter and the call centre servicescape: Navigation, spatiality and movement

  • PW Ellway B
Journal of Service Management (2014) 25(3) 349-368
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PW Ellway, B. (2014). The voice-to-technology (V2T) encounter and the call centre servicescape: Navigation, spatiality and movement. Journal of Service Management, 25(3), 349–368.

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