Information Technology as Catalyst for Value Re-Engineering Implementation in the Nigerian Construction Industry

Abstract

Technological development has placed pressure on construction industry. Reviewing its activities due to an increase in a globally competitive market has manifested from the construction environment’s changing need to meet customer satisfaction. These pose challenges to many construction industries in developing countries to improve the quality of the product produced to meet the customer’s needs. The study aims to examine the impact of information technology (IT) application on value re-engineering (VRE) implementation that gives rise to customer value addition, through enhanced profitability performance and cost reduction for the construction industry to offer benefits for customers to achieve satisfaction. Using purposive sampling techniques, the subjectivist methodology was utilised to establish critical success factors in 40 purposefully sampled building construction operators within Abuja, Nigeria. The result further revealed that quality design and collaborative working among the VRE practitioners help the customer to derive the benefit of waste reduction by achieving a value-added perspective using high technology that influences both design and construction operations for the project. Early dissemination of information and design adequacy reduces pressure on both materials and labour scarcity. Finally, there is a significant need for the construction process to be re-engineered through the utility of change enablers and the introduction of assistive technologies like IT as drivers of VRE implementation on value addition that give rise to customer-derived benefits.