User Satisfaction Analysis of Pikobar Covid19 Website Using the Webqual Method

Abstract

The PIKOBAR website is used as a place for public information in the form of data distributionof covid-19 sufferers that occurred in West Java. In this study, the quality of the PIKOBAR websiteis measured using the Webqual method as a measurement tool for website system development, where there are variables consisting of assessing the quality of usability, information quality, service interaction quality and interface quality. In determining the results of the four variables, SmartPLSis used to determine the effect of these variables on respondent satisfaction. Data obtained in this study were obtained from questionnaire processing as many as 120 respondents. The results obtained in this study include (1) quality of usability does not have a positive and significant effect onwebsite user satisfaction, (2) the quality of information that is positive and significant for website user satisfaction, (3) the quality of service interactions has a positive and significant impact on website user satisfaction, and (4) quality of interface has a positive and significant effect on website user satisfaction. These results indicate that the quality of information, the quality of service interactions and the quality of the interface have a positive influence on PIKOBAR website users.