Critical factors in the application of artificial intelligence to establish health care systems for seniors

Abstract

The advance of medical technology and the enhancement of national life expectancy in past years result in increasing solitary elders and weakening care function of family due to aging, low birth rate, and family structure change. Aiming at the elderly, the provision of telehealth care service has become primary. The development of personal health management systems for seniors is also gradually emphasized. The combination of health care with web-based artificial intelligence and information technology could effectively enhance the quality of telecare and save medical resources for reasonable distribution and full application to enhance the effective self-health management of seniors, reduce the outpatient visits, and save the outpatient time as well as avoid the expenditure for medical resources. Aiming at seniors and people who have to take care of seniors in Shanghai for the questionnaire survey, total 500 copies of questionnaire are distributed, and 357 valid copies are retrieved, with the retrieval rate 71%. The research results are concluded as below: (1). “Information quality” is the most emphasized dimension, followed by “management service” and “system quality”; (2). Top 5 indicators, among 14 evaluation indicators, are sequenced timeliness, notification of abnormality, reaction time, correctness, and monitoring operation. Finally, suggestions are proposed according to the results, expecting to enhance the self-health management ability of seniors and have them acquire sound health care.