Analysing Teacher Training Participants' Feedback Using Natural Language Processing

Abstract

To assess the quality-of-service PGRI Jawa Tengah provided to its community through its teacher training programs, it needed to understand the input from the community itself. However, analysing and gaining insight from thousands of written feedback is hard and tedious. This research aimed to extract information from training participants’ feedback using Natural Language Processing techniques. The result showed that the most recurring theme for participant feedback is “very beneficial”, “very helpful”, “satisfactory”, “thank you”, “adding insights”, and “more training like this”. This means that most participants are satisfied with the training held by PGRI Jawa Tengah and expect more of this training to be held in the future. Based on these findings, PGRI Jawa Tengah should hold more teacher training programs in the future that are similar or greater in quality than the already established training. Keywords: teacher training; participants feedback; text mining; natural language processing