This paper reviews the existing concepts of User Software Assistants for the management of information in the business processes. How important is user support for Human-Computer-Interaction by software tools? From the developer side what seems to be a mere option, has become for the user an important necessity. This holistic approach is relevant for the general business process, business process steps and the elementary business process steps.
Lange, O. (2016). User Software Assistants: Just “a Nice to have” or a Real Necessity? State-of-the-Art. In Procedia CIRP (Vol. 50, pp. 583–588). Elsevier B.V. https://doi.org/10.1016/j.procir.2016.05.086