FASTDial: Abstracting dialogue policies for fast development of task oriented agents

Abstract

We present a novel abstraction framework called FASTDial for designing task oriented dialogue agents, built on top of the OpenDial toolkit. This framework is meant to facilitate prototyping and development of dialogue systems from scratch also by non tech savvy, especially when limited training data is available. To this end, we use a generic and simple frame-slots data-structure with pre-defined dialogue policies that allows for fast design and implementation at the price of some flexibility reduction. Moreover, it allows for minimizing programming effort and domain expert training time, by hiding away many implementation details.