Why should I trust ICT? An empirical study examining teachers and students usage of ICT for knowledge sharing and seeking

Abstract

The purpose of conducting this study is to examine factors affecting teachers and students trust on ICT and ICT usage behavior for knowledge sharing and seeking.  Two empirical studies were conducted; and data was collected from teachers and students of two public sector universities that specifically offer distance learning programs and use ICT for knowledge sharing and knowledge seeking.  For study-1, data was collected from 350 students,; whereas for study-2, data was collected from 150 teachers. Statistical tests for descriptive analysis, correlation analysis, confirmatory factor analysis, reliability analysis and mediation analysis were conducted.  The mediation results suggested that trust mediates the relationship between facilitating condition (FC) and usage Behavior (UB) for both the studies as proposed. Moreover, trust and intention sequentially mediated the relationship between performance expectancy (PE), effort expectancy (EE), social influence (SI) and UB in both the studies except between EE, SI and UB of study-2. Keyword: Knowledge sharing, knowledge seeking, Trust, ICT, UTAUT