Solid Waste Management Practice and Level of Satisfaction from Related Services among Commercials and Institutions in Jigjiga City, Ethiopia

Abstract

Abstract Emerging cities of Ethiopia are characterized by rapid population growth caused by high fertility and migration from rural areas. Rapid growth of cities is mostly accompanied by a fast growth in commercial centers and institutions which contributes high volume of solid waste. The aim of this study was to assess practice of solid waste management and satisfaction level regarding solid waste collection service. A Cross sectional quantitative study was used and stratified random sampling with systematic random sampling technique was employed. Sample size was determined using a population proportion and assumption of 20% of total waste generation from commercials and institutions. Structured questionnaire was used to collect the data from 76 sampled commercials and institutions. The result showed that only 35.5% of commercial centers and institutions were engaged in solid waste separation. Major items separated for sale or exchange were glass, bottles and cans (56.7%) followed by plastics (23.1%). All 76 institutions and commercials had access to door to door waste collection service from small and micro enterprises. Among those with access 80% were satisfied with the service. Factors contributed for the satisfaction level of customers was determined using binary logistic regression. Location of commercial centers and institutions, number of people served per day and frequency of cleaning were identified as major contributors. This study revealed the current practice of solid waste management among commercials and institutions, and available services for waste collection. Thus, it can be an input to improve the service and for other studies in similar towns.