The mediating role of electronic performance monitoring in the relationship between personality traits and work passion

Abstract

This study aims to study the relationship between personality traits (conscientiousness and extraversion), electronic performance monitoring (EPM) and work passion. In addition, it investigates the mediating role of EPM between personality traits and work passion. Data was collected from 105 employees working in call centers throughout Pakistan. Partial least squares structural equation modeling (PLS-SEM), using SmartPLS 3.0, was performed to test the hypothesized model. The results showed that consciousness and extraversion have a positive impact on EPM and work passion. In addition, EPM acts significantly as a mediator between personality traits and work passion among call center employees. This is the first study that examines the mediating role of EPM in the relation between personality differences and work passion. The results of the study would help Asian human resources professionals effectively perform human resources functions, such as employee staffing, training, and performance management. Implications for managers and recommendations for future studies are proposed.