ACTION-RESEARCH IN THE DEVELOPMENT OF A CHANGE MANAGEMENT MODEL TO STRENGTHEN HEALTH INTERVENTIONS WITH AN INTERCULTUR AL APPROACH, PERU

Abstract

We present our experience in developing a change management model to strengthen intercultural health interventions in primary care. This is an action-research project involving health teams that mainly care for indigenous populations. The methodology included problem-based workshops and deductive analysis. The study was conducted in 44 health facilities in six regions, using a specific guide to build the change model. As a result, a change management model was developed, consisting of three main components: a change management guidance model, a change planning model, and change management meetings based on continuing health education. A change management model is presented to strengthen the prevention and control of health priorities with an intercultural approach, with the potential to improve the effectiveness of health interventions.