HUBUNGAN PENERAPAN EARLY WARNING SYSTEM (EWS) DENGAN TINGKAT KEPUASAN PASIEN DI MURNI TEGUH MEMORIAL HOSPITAL

Abstract

Early Warning Score (EWS) is an early detection tool to predict the emergency or worsening of a patient's condition. EWS is a part of effective communication, which can help improve patient safety. In effective communication, caring is needed, based on Roach's theory to improve health and well-being. Based on this theory, patients and families need complete information that can help match patient expectations, so that patients and families experience satisfaction in the services provided. Patient satisfaction standard is 90%. The aim of the study was to see if there was a relationship between the implementation of the early warning system (EWS) and the level of patient satisfaction at Murni Teguh Memorial Hospital Medan. Quantitative research form with the type of Correlation Study / Correlation Study. The population and sample in this study were all inpatients specifically in HCU patients at Murni Teguh Memorial Hospital. The population is 656 and the sample is 57 patients. Sampling technique Namely purposive sampling technique. The number of samples in this study were 58 respondents. Data will be analyzed using univariate and bivariate analysis with Chi Square (Bivariate). The researcher draws the conclusion that this study uses the chi-square test with the results obtained p-value = 0.000 < α (0,05), dan kekuatan hubungan ( r ) sebesar 0,897 yang menunjukkan bahwa kekuatan hubungan sangat erat. Yang artinya ada hubungan yang signifikan antara penerapan early warning system  (EWS) dengan tingkat kepuasan pasien di Murni Teguh Memorial Hospital Medan.