Abstract
Email archives are full of social information, including how messages are addressed and frequency of contact between senders and receivers. To study the use of this rich metadata for email management, particularly email triage, we deployed SNARF, a prototype tool which uses social metadata to organize received email by correspondent, sort received email by past interactions, and filter email into multiple views. We discuss the lessons from a seven month deployment, including the value of organizing by personally addressed mail, the unexpected value of SNARF for email awareness, challenges with handling workflow, and ways to use social metadata in applications. © Springer-Verlag Berlin Heidelberg 2007.
Author supplied keywords
Cite
CITATION STYLE
Fisher, D., Brush, A. J., Hogan, B., Smith, M., & Jacobs, A. (2007). Using social metadata in email triage: Lessons from the field. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 4558 LNCS, pp. 13–22). Springer Verlag. https://doi.org/10.1007/978-3-540-73354-6_2
Register to see more suggestions
Mendeley helps you to discover research relevant for your work.
