Designing Key Indicators for Measuring E-Commerce Supply Chain Performance

Abstract

E-commerce usage grew up rapidly in the business sectors. Its interaction run virtually which is from upstream to downstream or reverse process. This interaction is a description of SCM. SC performance measurement was employed to determine the level of performance that can be considered in determining strategic policy. This research aims to propose KPIs’ model for finance, information system and logistics capability dimensions in the e-commerce. The collecting of data was carried out by distributing questionnaires to respondents with amount of 100 questionnaires. In this research, the data was analyzed with the structural equation modeling (SEM) to test validity of KPI and hypotheses. As results in supply chain performance, 25 indicators are valid, involving 4 indicators on financial dimension, 9 indicators on logistic capability dimension, and 12 indicators on technology information dimension. Furthermore, this research finding is the logistic capabilities have significant effect on the financial aspect and information technology has a significant effect on logistics capabilities. This research finding may contribute on the development model of SC performance measurement.