Citizens’ Perceptions of Local Government Services and Their Trust in Local Authorities: Implications for Local Government in Mauritius

Abstract

The linkage between local perceptions of municipal services and the level of trust in the local government is an under-researched and yet relevant aspect for a small multi-ethnic island like Mauritius. This research draws from the opinions of some 400 Mauritian inhabitants gathered through a Citizens’ Satisfaction Survey carried out in 2018 to evaluate the attitudes of citizens towards local government services and trigger further research on future options for improving the local government sector. The results from a structural equation modelling (SEM) indicate that satisfaction with local outputs is a significant predictor of trust in local authorities. Trust in public institutions is also found to be a possible mediator in this nexus. Further probing into citizens’ responses reveals that their preferences for local public goods differ across jurisdictions and vary with level of education. Findings also point to a tendency for citizen mobility which can have important implications for improving local services through fiscal decentralisation. JEL Classification: H1, H3, H4