The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities

Abstract

The rapid growth of Internet has given extraordinary opportunities to organizations and business to provide services via the Internet (E-services). Moreover, E-services became a key aspect of any organization competitiveness. In Jordan, most of the universities provide different e-services portals to their students. This paper aims to investigate and explore the association between e-services web portals information quality and ICT competence in the Jordanian universities. The current research conducted by using survey questionnaires on a large population from Jordanian Universities. Specifically, 428post and undergraduate students answered the survey from different faculties at the Jordanian Universities. Results found a positive relationship between e-services web portals information quality and ICT competence. Results of T-test indicated that there is no significant difference in the relationship between information quality and ICT competence in the Jordanian universities due to gender and faculty type respectively; whereas the results as found a significant difference in the relationship between information quality and ICT competence due to university type. Also, results of ANOVA test indicated that there is no significant difference in the relationship between information quality and ICT competence in the Jordanian universities that can be attributed to academic year level, and academic degree level.