Principal sources for the identification of tacit knowledge within an IT company, as part of an intelligent system

Abstract

This article aims to present principal sources for the identification of tacit knowledge within an IT Company, as part of an intelligent system. It is stated, that knowledge workers have the specialised knowledge to come up with or formulate new ideas and that this specialised knowledge is the product of targeted education, experience and competences. Using our personnel usefulness function (Evaluation of Personnel as an Asset – EPS method), a base of knowledge workers, within an IT company is created and then, by using the FAHP method, the main sources of tacit knowledge (MTKS) from this base of knowledge workers are identified. Finally, the implementation of our approach in an information system is presented.