Managing tacit knowledge in MNCS and the role of ICT: Review paper

Abstract

Of late, global economy has forced the organizations, to essentially manage tacit knowledge. On the other hand, a large number of organizations are incapable of coping with the process of tacit knowledge management, as a result of the inexpressible, ambiguous and complex characteristics. This review paper has examined the multi-dimensional viewpoints of tacit knowledge, types of tacit knowledge and the typical mechanisms used to manage it, from the past and existing studies. Simultaneously, this study has found that, classifying knowledge in terms of transferability and applicability has provided much improved direction to deal with tacit knowledge. Furthermore, this study has also highlighted the current perspectives on transferability and applicability of tacit knowledge and the associated influential factors. Moreover, the role of ICT in managing tacit knowledge has been examined and discussed. Ultimately, this study has proposed future research directions in terms of managing tacit knowledge. © Maxwell Scientific Organization, 2013.