INFORMATION SOURCES SUPPORTING INNOVATION IN THE PUBLIC SECTOR: THE CASE OF KOSOVO

Abstract

This research looks at the main information sources supporting innovation in the public sector of Kosovo. This study is exploratory and a mixed methodology is used, while the findings are compared and contrasted with the current literature in the field of public sector innovation. Findings clearly indicate that visits to conferences, followed by ideas from management and examples of best practices by other governments were fundamental information sources supporting innovation in the public sector of Kosovo. Another important information source supporting innovation is the use of domestic sources of information and rarely information sources supporting innovation from events or organizations in European Union countries. Although, authors point out that gaining experience from public sector institutions in developed countries contributes in driving or supporting public sector innovation. In spite of that, public sector managers in Kosovo have failed to engage citizens or service users as information sources supporting innovation. The most recent literature provides evidence that citizens or service users knowledge and creativity is of paramount importance in enriching innovation. Henceforth, it is a prerequisite for public sector managers in Kosovo to be aware of the importance of co-creating and co-innovating with its service users. Conclusively, this study is a unique contribution to Kosovo's academics, administration practitioners and public policy makers.