A comparison of two measures of hospital foodservice satisfaction.

Abstract

There are few published papers on patient satisfaction with food or nutrition services in either acute or chronic health care settings. The aim of this study was to evaluate two questionnaires for measuring patient satisfaction with hospital foodservice, the "Parkside Inpatient Questionnaire" and the "Wesley Hospital Foodservice Patient Satisfaction Questionnaire". Data were collected from 540 patients at a Queensland Public Hospital. Results indicated the Wesley Hospital Foodservice Patient Satisfaction Questionnaire obtained more positive patient feedback and was more reliable at measuring patient satisfaction (is porportional to = 0.89) than the Parkside Inpatient Questionnaire (is porportional to = 0.75), thus it is a more effective foodservice quality management tool.