What happens when the untrained search for training information

Abstract

Unemployed and information illiterate people often have the greatest need for information because it could change their lives. While a lot of information on jobs and training is available online, it is unclear if the target users are indeed able to find such information. This paper presents the findings of a study of the expectations of low skilled people with low information literacy when searching for information about training courses. The results indicate that users have access to technology and information is indeed available online but the users who need this information most are not able to find it using conventional search engines.