Patient perceptions and experiences receiving care from pharmacists in team-based primary care in British Columbia

Abstract

Background: The University of British Columbia Faculty of Pharmaceutical Sciences led the 3-year implementation of the Pharmacists in Primary Care Network (PCN) Program in collaboration with regional health authorities and PCNs across British Columbia (BC). Primary care clinical pharmacists (PCCPs) were integrated into 47 PCNs from October 1, 2020 to September 30, 2023. Our study aimed to describe the experiences of patients after receiving care from a PCCP as a member of the interprofessional team in PCNs. Methods: This study was conducted as part of the program evaluation and was informed by qualitative description methodology to produce themes. Patients who had 2 or more appointments with a PCCP were randomly selected to participate, with representation stratified by health authority and PCN location. Results: We interviewed 39 patients who participated in 6 focus groups across 5 BC health authorities. Patients perceived positive changes in health management since working with PCCPs owing to their PCCP’s support with comprehensive medication reviews, patient education, and empowerment. Patients also appreciated their PCCP’s patient-centred approach, specialized knowledge, professionalism, and flexibility. Patients felt there was insufficient public awareness about the program and the PCCP role. Some patients also criticized having the family physician or nurse practitioner as the sole access point to the PCCP. Interpretation and conclusion: Patients’ experiences were overall positive after receiving care from a PCCP. Patients recommended promoting the program directly through social media, posters, newsletters, and billboards. In addition, self-referral and referrals from any health care provider within the PCN to PCCPs would enhance accessibility and optimize service uptake. Can Pharm J (Ott) 2025;158:xx-xx.