A Review of Critical Success Factors for ERP-Projects

Abstract

ERP projects are complex purposes which influence main internal and external operations of companies. The success of the project directly influences the performance and the survival of the organisation. Recent research has methodically collected plausible data in the field of critical success factors (CSFs) within ERP projects. This article describes how the collected publications were used to identify the main CSFs and how they can be ranked according to the importance of success or failure through a literature review. Because of the influence of CSFs to ERP-projects in general, the term "ERP project" is used in the further parts of this paper. The second part of this paper proposes how CSFs can be integrated into classical ERP project phases. Past researches did nearly not investigate how CSFs which were mentioned in different publications can influence the ERP-project phases. At the end of the paper the trend of CSF in relation of the publication year and the origin of the author are shown.