Analysis of regulatory acts through the users search behavior: The case of Agência Nacional de Energia Elétrica - Aneel

Abstract

Objective. It presents research on the analysis of normative acts issued by the Agência Nacional de Energia Elétrica - Aneel from the point of view of user information. The overall objective of the research is to compare the search strategy that Aneel servers use at the time of search normative acts through the agency's search engine with search behavior in the literature in order to elicit convergences and demonstrate inconsistencies in the normative act content representation. Method. The survey was to benchmark the work done within the Agency's Documentation Centre with treatment and representation of normative acts and their recovery by the agency's servers and sought inputs in literature on documentary analysis, legal information, Information Retrieval Systems and user search behavior information. Presents as a general method of research the study of descriptive case and used as data collection technique observation and verbal protocol thinking aloud. Results. The results showed the user's difficulty in recovering the normative acts and the constant comparison between the search system used in Aneel, Sophia, with the Google search engine, which influences users' search behavior to make their search in the library catalog.