The review of usability evaluation methods on telehealth or telemedicine systems

Abstract

Introduction: Telemedicine in the pandemic of coronavirus disease 2019 (COVID-19) has responded to societal distancing in medical treatments by protecting health workers while also managing available resources. To attain best practices in telemedicine, a platform must be functional, and both patients and clinicians must be satisfied with the technology. To ensure the benefits of telehealth systems, usability refers to how easy the user interfaces of telehealth systems are to use. In this study, the usability of telemedicine systems has been investigated. Material and Methods: The authors of this study review the study from 2015 to 2021 using a combination of the keywords "health", "telemedicine", "telemedicine", "mobile health", "usability" "Software", "System" and "Program", which led to the extraction of 119 articles in this field. Results: Articles in the field of remote health software and evaluation of the usability of remote health applications in the form of applications based on mobile health technologies, web-based applications or a combination of both types with sample devices Primary are wearable electronics, sensors or robots. Conclusion: In this study, most of the remote health software are mobile based and their usability has been evaluated by a questionnaire. Satisfaction is the most important usability attributes to consider when designing Health mobile apps.