A six dimension service quality measurement of health care sectors

Abstract

Out of all the service sectors, health care sector is one of the essential sectors. As the population is increasing day by day, there is lot of demand for the health care service providers from the birth to till the end of the breath of mankind. So, patients are looking towards the good healthcare service provider. This paper explains how to measure the service quality of health care sectors by using six dimensions based on the past research. They are safety and security, tangibles, responsiveness, assurance, empathy and reliability. Data was collected from the patients using a survey questionnaire. Factor analysis was done for the variable’s reliability and convergence validity. Relative weight analysis also carried out to determine the priority of the service quality dimensions.