The Persistence of Safety Silence: How Flight Deck Microcultures Inflfluence the Effifficacy of Crew Resource Management

Abstract

Pilot-to-pilot communication has been a major subject of study both within the aviation industry and academia. Poor crew communication contributed to a series of airplane accidents in the 1970s leading to regulatory authorities requiring the implementation of a safety system known as Crew Resource Management (CRM); “a human factors approach for improving aviation safety by preventing or managing pilots' errors” (U.S. Government Accountability Office, 1997, p. 4).