A CONCEPTUAL UNDERSTANDING OF THE IMPACT OF EMPLOYEE TRAINING PROGRAMS ON JOB PERFORMANCE AND JOB SATISFACTION IN THE TELECOMMUNICATION COMPANIES IN MALAYSIA

Abstract

Presently, many companies are confronted with tribulations while operating in a tempestuous business atmosphere; this is combined with the global pandemic, which is Covid-19, that has deteriorated the potency of the businesses. The telecommunication companies in Malaysia were also affected during these conditions. Therefore, a vital stratagem for the telecommunication firms to attain competitive advantage is through training programs conducted for all its employees throughout the various sections in the organization in order to beat this present obstacle. The objective of this research is to uncover if training influences job performance and job satisfaction which are two critical factors that guarantee the survival and growth of the telecommunication firms. Therefore, to realize the aim of this study, the survey technique is applied to cultivate a detailed profile which will be distributed to employees of three leading telecommunication cooperates in Malaysia. This study will use quantitative methods to generate empirical results and substantiations that responded to the research questions. The literature section scrutinized the areas of training, job performance, and job satisfaction to fill the gap and to determine the influence of training programs on job performance and satisfaction of employees. Therefore, the findings of this study could perhaps aid other corporations in Malaysia to instil continuous and well-planned training programs and not to take for granted the significance of training to improve job performance and satisfaction during the times of environmental turbulence. Thus, this could ensure that competitive strength is unceasingly maintained in the telecommunication firms in Malaysia. Article visualizations: