E- Governance, as a Tool for Good Governance: A Reflection from Selected Khidmat Centres in District Poonch of Jammu and Kashmir

Abstract

E-governance refers to the use of information and communications technology (ICT) in the realm of governance. It is an endower o transfer how the government works and improve the system of service delivery mechanisms through the use of technology. Even though it is something that entirely modifies the conventional method of governing, it is an exercise. The fundamental components of good governance are the rule of law, transparency, efficacy, efficiency, effectiveness, accountability, and public engagement. The government faces difficulty in addressing the problem of providing enough public services. This paper aims to accentuate the role of e-Governance for Good Governance and the Satisfaction level of people in rural areas toward e- services delivery by the Mean of Common Service Centres.