Selection property, satisfaction, and behavioral intention of audiences of sport events

Abstract

Objectives: We conducted this study to clarify the practical relationship between selection property, satisfaction, and the behavioral intention of sport event spectators. Methods/Statistical Analysis: The subjects of this study were 216 spectators of basketball games and volleyball games held by local communities in 2015, to which we distributed survey copies. For the data process, we conducted exploratory factor analysis, reliability verification, correlation analysis, and multiple regression analysis; and drew the following conclusions: Findings: First of all, the selection property of sports event spectators represented a positive correlation on all the satisfaction and sub-variables of behaviors, and satisfaction positively correlated with all the sub-variables of behavioral intention. Secondly, the opening environment among the selection properties positively influenced satisfaction. Third, the game environment and opening environment from the selection property positively influenced the intention to revisit and recommend. Fourth, satisfaction positively influenced the intention to revisit and recommend. Application/Improvement: Our conclusions indicate that sports events held by local communities require detailed marketing strategies, since the opening environment positively influences spectator satisfaction. In addition, satisfaction directly influences spectator behavioral intention. Therefore, an effort is required to improve the satisfaction of audiences, so that they will revisit, and recommend others to visit as well. On the other hand, we recommend a follow-up study to analyze more detailed difference of demographic characteristics, and seek a marketing strategy for them to achieve a better developmental outcome.