The Influence of Technology on Employees’ Work Life Balance in the Insurance Industry

Abstract

The insurance sector is one of the largest growing service providers in the country. Due to global dynamics and changes in the environment, emerging trends have continued to be experienced in the industry which employs a large number of workers who are unable to balance between work life and personal life. According to the African Reinsurance Corporation, the year’s 2013 and 2014 the insurance industry experienced major changes due to emerging trends which led to low insurance uptake which in turn increased the number of casualties for insurers firms and reinsuring companies in Nairobi. There was an increase in acquisitions and mergers in this industry so as to remain afloat and competitive. This study explored the Influence of Technology on Employees’ Work Life Balance in the Insurance Industry. The study drew samples from Nairobi County as the area is more open to research, and is the concentration centre for most insurance companies in Kenya. In this research 47 insurance companies in Nairobi County were studied. All insurance companies were covered so as to ensure that a high level of data was accurately obtained. Data was collected using questionnaires which had both open and closed ended questions. SPSS was used to ensure accurate evaluation and presentation. The study revealed that technology positively influenced the employees’ work life balance in the insurance industry. There is need for the management to consider acquisition and use of technology like laptops which would help in working efficiently and new and innovative working methods to be at par with advancement in technology which would help enhance effectiveness.