Bibliometric Analysis: Analysis of Government Social Media Innovations from 2012 to 2023

Abstract

Government social media innovation is a trend carried out as an effort to respond to needs in the era of technological development and as an effort to improve services, especially in the public sector. Therefore, government social media innovation has become one of the research topics developed in recent years. As research on the topic of government social media innovation continues to develop, stakeholders need an up-to-date perspective on government social media innovation research. The aim of this research is to provide an objective and accurate summary of government social media innovation research using 194 documents taken from the Scopus database and analyzed using a bibliometric approach. Research was analyzed by publication per year, country of contributor, subject area, author, affiliation, and source. This research uses the CiteSpace application to analyze connectivity trends on related topics using keywords and reference nodes. The results of this research are useful for identifying clusters and research in communities such as royal colleges, sustainable development, public service delivery, and other clusters. This research can contribute to the body of knowledge quantitatively and accurately in terms of contributing to the knowledge map regarding government social media innovation and can be used as material for research reviews on similar topics and developed in the future.